myhomeonline

Get involved and share your ideas

shared owners

Your home. Your voice.

You know more about living in your home than we do!

There are lots of ways you can get involved and help shape our services. It won’t take up much time and there’s no commitment to regular meetings.

Share your experience with us and help us improve our services

We want to ensure that our residents are at the heart of everything we do. The best way to do this is by listening to you, the experts.

For some activities, you could receive a voucher or be entered into a prize draw as a thank you for your time!

Get involved

Your Idea Matters

Submit an idea to improve our service

You said...we did

Some recent improvements we made by listening to you

Together with Tenants

We've signed up to Together with Tenants

The service areas we'll be looking at and examples of involvement

  • Communications and engagement

    How can we improve our communications with you?

    Example projects we'd value your involvement in may include:

    • Reviewing our newsletters:
      • Online survey - What do you think of the content? How often should we send them? How could they be improved? What do you want to read about?
    • Social media:
      • Online survey - What would you like to see on our social media? How often should we post? Which social media would you like us to be on?
      • Policy review - read our updated social media policy. Is it clear and understandable?
  • Complaints

    Example projects we'd value your involvement in may include:

    • Reviewing our complaints policy
      • Is it clear and understandable? Do you know how to report a complaint and what the process is after reading the policy?
  • Development and new homes

    Example projects we'd value your involvement in may include:

    • Online surveys
      • How do you find living in your new build home?
  • Equality and diversity

    Example projects may include:

    • Reviewing a new equality, diversity and inclusion resident survey
  • Garden maintenance

    Example projects we'd value your involvement in may include:

    • Reviewing updated garden maintenance information on our website
      • Is it clear? Does it answer all your questions? How could it be improved? What else would you like to see included?
  • Rent and service charges

    Example projects may include:

    • Focus group to discuss how we can improve support when customers fall behind with their rent payments

    • Online survey about our rent and service charge letters and communications
    • Review of updated rent section on our website
      • Is it clear? Does it answer all your questions? How could it be improved? What else would you like to see included?
  • Repairs and maintenance

    Example projects we'd value your involvement in may include:

    • Online survey about how can we improve how you report a repair and what happens next
    • Involvement in procurement process for new suppliers
  • Scheme management

    Example projects we'd value your involvement in may include:

    • Review of our anti-social behaviour policy and procedures
      • Is it clear and understandable? Is there anything else you'd expect to see in the policy? How should we communicate about this?
  • Shared ownership

    Example projects we'd value your involvement in may include:

    • Reviewing of a new policy and procedure

    • Reviewing a new shared owner section on our website

    • Reviewing a new dedicated shared owner newsletter
  • Tenancy management

    Example projects we'd value your involvement in may include:

    • Focus groups or online survey to review our allocations policy and procedures

    • Review of settling in survey
      • How could it be improved? When should it be sent?

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