TSM 2023 rent

Repairs completed within target time:

• Emergency: 60%
• Non-emergency: 52%

Homes that do NOT meet the Decent Homes Standard:

• 0%

Safety check compliance:

* This figure relates to asbestos re-inspections that need to be repeated every five years. Due to lack of contractor availability, some homes are now outside of their five year window and we're working to resolve this as soon as possible.

The above question was only asked to those who answered 'Yes' to the question 'Have you made a complaint to NRHA in the last 12 months?'

Complaints relative to the size of the landlord - based on the number of complaints the landlord receives for each 1000 homes they own:

• Stage one: 42 per 1000 homes
• Stage two: 0 per 1000 homes

Actual number of complaints:

• Stage one: 15 from 357 homes
• Stage two: 0 from 357 homes

Stage one and two refer to stages in our complaints process.

Complaints responded to within Complaint Handling Code timescales:

• Stage one: 100%
• Stage two: 100%

We asked those who answered the above question if they had ever reported a case of anti-social behaviour to NRHA:

Anti-social behaviour (ASB) cases relative to the size of the landlord - based on the number of ASB cases opened for each 1000 homes they own:

• 28 per 1000 homes

Actual number of ASB cases:

• 10 cases from 357 homes
• 0 cases of hate crime asb cases