- Home/
- Living in your home/
- Get involved and share your ideas/
- Tenant Satisfaction Measures (TSM)/
- TSM 2023 /
- TSM 2023 SO
TSM 2023 SO
Shared ownership households' results
Overall satisfaction
- Overall satisfaction with our service
Satisfied
Neutral
Dissatisfied
50%
43%
7%
Maintaining building safety
- Satisfaction that your home is safe
Satisfied
Neutral
Dissatisfied
73%
27%
0%
Respectful and helpful engagement
- Satisfaction that we listen to and act upon your views
Satisfied
Neutral
Dissatisfied
56%
33%
11%
- Satisfaction that we keep you informed about things that matter
Satisfied
Neutral
Dissatisfied
78%
22%
0%
- Satisfaction that we treat you fairly and with respect
Agree
Neutral
Disagree
73%
18%
9%
Effective handling of complaints
- Satisfaction with our approach to handling complaints
Have you made a complaint to NRHA in the last 12 months:
Yes
No
0%
100%
How satisfied or dissatisfied are you with NRHA's approach to complaints handling?
Satisfied
Neutral
Dissatisfied
n/a
n/a
n/a
- Number of complaints
Complaints relative to the size of the landlord - based on the number of complaints the landlord receives for each 1000 homes they own:
0
- Complaints responded to within Complaint Handling Code timescales
Complaints responded to within Complaint Handling Code timescales:
n/a
Responsible neighbourhood management
- Satisfaction that we keep communal areas clean and well maintained
Satisfied
Neutral
Dissatisfied
50%
50%
0%
- Satisfaction that we make a positive contribution to our neighbourhoods
Satisfied
Neutral
Dissatisfied
46%
36%
18%
- Satisfaction with our approach to handling anti-social behaviour
Satisfied
Neutral
Dissatisfied
50%
50%
0%
We asked those who answered the above question if they had ever reported a case of anti-social behaviour to NRHA:
Yes
No
9% (1 person)
91%
- Number of antisocial behaviour cases
Anti-social behaviour (ASB) cases relative to the size of the landlord - based on the number of ASB cases opened for each 1000 homes they own:
0 per 1000 homes
Actual number of ASB cases:
0 cases from 50 homes
Customer care team
- Satisfaction with our customer care team
Satisfied
Neutral
Dissatisfied
60%
40%
0%
