myhomeonline

Shared owners handbook - traditional model

The information on these pages is for homes with a ' traditional model' shared ownership lease.

Repairs, alteration, insurance, defects

Repair responsibilities, insurance, major works, warranties and defects

Rent and service charges

How and when to pay, how it's calculated and support

Your lease

Your rights and responsibilities, pets, subletting and making changes

Buying, selling, remortgaging

Buying more shares, selling your home and remortgaging info

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      Our office is closed from 12pm on Tuesday 24 December.

      We'll reopen at 9am on Thursday 2 January.

      If you're a resident with a emergency repair request, please call 0300 1234 009 and select the option to report an emergency repair. If this number is unavailable, please call 0203 7013 553.

      Please take a look to see if your repair is classed as an emergency.

      For anything else, please send us a message via MyHomeOnline or by email and we'll get back to you as soon as possible.

      Thank you